4/2/2023 0 Comments Wetransfer customer service![]() ![]() ![]() THIS is one of the most irresponsible and UNTRUSTWORTHY businesses we came across. The problem is not is just their technical problem its how the handle the process of resolution. Under the pretense of trying to help, the robotoc customer service rep via chat asked to send a support material each piece of which she blatantly used instead to justify themselves. At the monthly fees, we pay? So we lost important work, we lost time, we lost money. Nowhere we heard or learned that files have a short storage life. They never sent a reply - now they claim they did and it was sent, it may have gone to spam - but when we came back from a trip and I tried to get back to the issue to resolve, I learned the files were deleted, as they EXPIRED. You have to go through the layers of FAQ to be able to send a request through a generic window. To make things worse, THERE IS NO LIVE CUSTOMER SERVICE to call to and in fact NO ANY PHONE NUMBER and NO EMAIL. We were about to leave to an oversea trip so these video files download was something urgent. The distraught videographer sent us a few samples via Dropbox as proof the files are fine. On our end, the system warned as the filies are either corrupted or un-downloadable by some other technical reasons. First, the videographer transferring us files for editing complained that he spends tens and tens of hours transferring simple footage. To monetize free users, WeTransfer was using a JavaScript-based third-party ad server to place ads on their homepage. HOWEVER, the nightmare started when we upgraded to PRO for sending larger files. We even recommended it to dozens of our colleagues. If you would like to learn more about Managed File Transfer and how it can help with your need to transfer sensitive files and messages, you can book a meeting with one of our solution specialists.We liked to use it first, it's great for small files and its free. These tools are not capable of sending sensitive content to unknown recipients through cross-contamination, for the simple reason that it is not a shared environment, as WeTransfer is. Ipswitch MOVEit Transfer, Fortra's GoAnywhere and Globalscape and Axway Secure Transport are well-known and respected managed file transfer solutions which are available in three architectural flavours: cloud, Microsoft Azure and crucially, an on-premise self-hosted software option.Ĭomparable to the process of sending a file in WeTransfer, Managed File Transfer can mimic the action of sending an email with an attachment but securing the attachment using encryption, and therefore protecting its content from unauthorised access. While WeTransfer's customers would undoubtedly be surprised and upset by this development, some may find their views on using cloud software for the transfer of sensitive data too risky, now justified. However, it is important to point out that at this stage we do not have any information to confirm this.įor more information about this security incident and how it develops, please refer to WeTransfer's security notice on their website. This is a curious approach to the issue they have suffered, with some commentators and websites pointing out that this could be a sign of something more sinister, such as a network breach. Not only does this constitute a violation of the GDPR, depending on the content of the files but is highly embarrassing for WeTransfer as they acknowledge that they have no idea as to how this has happened.Īs a result of this problem, WeTransfer decided to log some user accounts out and initiate a reset password process. ![]() Letting them know that between the 16th and 17th of the same month, some files sent by users of the system had their files sent to the wrong recipient. On the 21st of June 2019, WeTransfer started to send security incident email warnings to their customers. Today we heard some news which had passed relatively quietly through the usual media outlets, despite it being highly embarrassing for the cloud-based managed file transfer vendor WeTransfer. ![]()
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